Privacy policy.

Effective Date: 15 October 2025

Sure Rope Access ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and store your personal data when you contact us via our website, in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Sure Rope Access
Website: https://www.sureropeaccess.com
Email: tom@sureropeaccess.com

We are the data controller for the personal data collected through this website.

2. What Information We Collect

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

When you submit a contact form on our website, we collect the following personal data:

  • Your name

  • Your email address

  • Any other information you choose to provide in your message

This data is collected directly from you and is necessary for us to respond to your enquiry.

Our website also collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

3. How We Use Your Information

We use your personal data solely for the following purposes:

  • To respond to your enquiry

  • To communicate with you about your request

We do not use your data for marketing purposes or share it with third parties.

4. How Your Information Is Stored

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also retain this information in our email, which is hosted by Google Mail (gmail).

5. Legal Basis for Processing

Under the UK GDPR, the lawful basis we rely on for processing this information is:

Legitimate Interest – We have a legitimate interest in responding to enquiries sent to us by potential or existing clients.

6. How Long We Keep Your Data

We retain your email and contact details in line with our email retention settings. You are able to request deletion of your details at any point by contacting tom@sureropeaccess.com.

7. Your Data Protection Rights

Under UK data protection law, you have the following rights:

  • The right to access – You can request a copy of the personal data we hold about you.

  • The right to rectification – You can ask us to correct inaccurate or incomplete data.

  • The right to erasure – You can request we delete your personal data in certain circumstances.

  • The right to restrict processing – You can request we limit how we use your data.

  • The right to object – You can object to our use of your data based on legitimate interests.

  • The right to data portability – You can ask for your data to be transferred to another organisation.

To exercise any of these rights, please contact us using the contact details provided above.

8. Third-Party Services

  • Squarespace: Our website is hosted on Squarespace. They may process form data temporarily to deliver it via email. You can read Squarespace's privacy policy here.

  • Google: We use Google (Gmail) to receive your form submissions. You can read Google’s privacy policy here.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data. This includes limiting access to only authorised personnel.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

11. How to Complain

If you have any concerns about our use of your personal data, you can contact us directly. You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk
Helpline: 0303 123 1113